Terms of Use

1. Agreement and eligibility

Durhamconnect.ca and the Durham Connect Services are owned and operated by Monster Media Lab Inc. (“Durham Connect”, “we”, “us”, or “our”). These Terms of Use (the “Terms”) apply to durhamconnect.ca, DC Booking, Durham Connect accounts, QR and points features, business tools, and related services we make available (together, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy.

Resident membership is intended for people who live or work in Durham Region. Business services are intended for authorized representatives of eligible local businesses. You must provide accurate information and have the legal capacity to accept these Terms. If you use the Services on behalf of a business or organization, you confirm that you are authorized to bind it.

2. Accounts and security

• Keep registration, contact, eligibility, and business information accurate and current.
• Use one account for yourself and do not share passwords, sign-in links, verification codes, or authenticated sessions.
• Tell us promptly if you believe an account or scanner identity has been accessed without permission.
• You are responsible for activity completed through your account by you or by people you authorize, including business managers and scanner personnel.

We may ask you to verify an email address, Durham eligibility, business authority, transaction, receipt, or other information needed to protect the Services.

3. Community standards

Do not use the Services to mislead, impersonate, harass, discriminate, spam, infringe rights, distribute malicious code, manipulate engagement or points, submit false receipts or transactions, scrape data without permission, bypass security, or interfere with another person’s use.

Community comments, business profiles, events, promotions, images, messages, and other submissions must be lawful, accurate, relevant, and respectful. We may review, decline, remove, restrict, or request changes to content or activity that does not meet these standards.

4. Business services

Business accounts are reviewed before public features are activated. Approval means the account met our platform review requirements at that time; it is not an endorsement, professional credential, or guarantee of quality.

Businesses are responsible for their listing details, claims, prices, availability, promotions, customer service, legal compliance, taxes, staff access, and fulfilment of products or services. Standard and optional tools may change as the platform develops. Any tool-specific terms or checkout details presented when a tool is activated also apply.

5. Payments, renewals, and cancellation

Paid business memberships and eligible add-ons are processed by Stripe. Prices, billing frequency, applicable taxes, trial or complimentary periods, and renewal details are shown before checkout. Recurring plans renew automatically until cancelled.

A paid business membership cancelled within 10 calendar days of initial registration is eligible for the full-registration refund described in the business portal, including collected HST. After that window, cancellation normally stops the next renewal and access continues until the end of the current paid period. Complimentary, invitation, founding, and add-on conditions shown at registration or activation form part of these Terms. Chargebacks, failed payments, refunds, or cancellation may affect access and founding status.

6. Offers, Durham Points, referrals, and contests

Each promotion, referral, prize draw, or contest may have additional eligibility requirements, dates, limits, exclusions, redemption instructions, and official rules. Those specific rules control if they conflict with these general Terms.

Durham Points are a platform participation feature, have no cash value, are not transferable unless we expressly allow it, and may be adjusted or reversed to correct errors, returns, duplicate activity, abuse, or invalid transactions. A saved offer does not guarantee inventory, availability, acceptance, or fulfilment. The participating business is responsible for honouring its approved offer terms.

7. Listings, links, enquiries, and booking

Business, event, offer, and article information may be supplied by third parties. We work to keep the directory useful, but you should confirm important details directly with the relevant provider.

When you send an enquiry, follow an external link, redeem an offer, or book an appointment, the resulting transaction or service relationship is between you and the business. Durham Connect provides discovery, communication, and booking tools but is not the provider of the business’s goods or professional services.

8. Content and intellectual property

You keep ownership of content you submit. You give Durham Connect a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and distribute that content only as reasonably needed to operate, promote, secure, and improve the Services. You confirm that you have the rights and permissions needed to submit it.

The Durham Connect name, logos, site design, software, and original platform content belong to Durham Connect or its licensors. Except as permitted by law, you may not copy, sell, reverse engineer, or commercially reuse them without written permission.

9. Service availability and responsibility

We aim to provide dependable Services, but availability may be interrupted for maintenance, security, technical issues, or circumstances beyond our reasonable control. Features and content may change over time.

To the extent permitted by applicable law, the Services are provided without a guarantee that every listing, outcome, sale, appointment, promotion, prize, or third-party service will meet your expectations. Nothing in these Terms limits a right or remedy that cannot legally be excluded, including applicable consumer protection rights.

10. Suspension and termination

You may stop using the Services and use the account controls available to you. We may restrict, suspend, or terminate access when reasonably necessary to address non-payment, legal or security risk, fraud, harmful conduct, material breach of these Terms, or discontinued Services. Where appropriate, we will provide notice and a reasonable opportunity to correct the issue.

Terms that by their nature should continue—including payment obligations, licences already granted, intellectual property protections, and responsibility for prior activity—survive termination.

11. Changes, interpretation, and governing law

We may update these Terms as the Services or legal requirements change. We will post the revised date and provide additional notice when a change materially affects registered users. Continued use after the effective date means the revised Terms apply.

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts located in Ontario, unless applicable law requires another forum. If one part of these Terms is unenforceable, the remaining parts continue.